The FCCS 24/7 Driver/Carrier Crisis Hotline handles
load refusal from beginning to end. FCCS assembles
detailed information on the refusal, investigates the
refusal to determine the estimated cost of the alleged
damage and where the responsibility lies. FCCS then
coordinates with the carrier and provides
recommendations for the subsequent handling of the
involved shipment.
To mitigate loss, FCCS may recommend a third-
party inspection to support its findings with a
detailed on-site report and photos. Inspections are
performed by seasoned cargo professionals not
insurance adjusters. FCCS assists the carrier to
achieve disposition of the shipment upon completion
of its claims analysis. Required “On Hand Notices”
complying with the applicable law can be issued by
FCCS and arrangements can be made through FCCS
for appropriate interim storage/warehousing or
salvage disposal.
FCCS preserves the confidentiality of carrier
customers through procedural policy controls and
proprietary servicing software that is password
controlled. Our professional staff has deep experience
with issues relating to FDA, USDA, C-TPAT,
HACCP, DOT, EU, Federal Motor Carrier
Regulations, and Carmack Amendment matters.
Therefore, FCCS’ focuses on the economy of quickly
returning involved drivers and carrier equipment to
service generating revenue.
FCCS handles the carriers’ cargo claims within the
Federal Motor Carrier Regulations. All carrier cargo
claims are officially registered and with lawful
electronic acknowledgment issued. FCCS experienced
staff analyze each cargo claim and, in conjunction
with carrier, implement subsequent handling and
disposition. FCCS coordinates with the carrier
representative the resolution of each claim through
negotiation, mitigation, payment, and/or salvage.
As requested by the carrier, FCCS performs claims
negotiations with insurance companies, vendors,
shippers, consignees, carrier customers, and beneficial
owners of the goods or will coach carrier
representative in same. Third-party cargo claims
recovery is a specialty of FCCS. FCCS preserves the
confidentiality of individual carrier claims through
proprietary servicing software that is password
protected.
The experienced legal counsel of FCCS assists
carriers through providing analysis of cargo claims
legal liability, consideration of transportation tariff
structures, release valuation provisions, carrier
rate confirmations, and contract carrier
transportation agreements. These legal services are
designed to reduce cargo claims liability exposure
in the course of cargo loss prevention. FCCS
provides economic legal counsel for carrier defense
of cargo liability suits in state and federal courts
involving the complexities of the Carmack
Amendment and Federal Motor Carrier
Regulations.
The FCCS 24/7 Driver/Carrier crisis hotline will
handle the theft from the time of reported
occurrence to resolution. Through an experienced,
directed investigation, FCCS identifies relevant
and material facts surrounding the theft
environment and implements proper filing of
police/FBI/state, local, and federal task force
reports. FCCS library of data with more than
170,000 fax numbers enables it to instantaneously
communicate with federal, state and local police
departments, truck stops, trucking companies, bus
lines, weigh stations, taxi cab companies, and
fueling companies.
After consulting with the carrier, FCCS may seek
to utilize a reward system to stimulate informants
and recovery of involved equipment/shipment.
FCCS monitors local, state, federal authorities and
coordinated task force activities until economics
dictate the matter should be concluded. FCCS'
professional staff has extensive knowledge
working with law enforcement and in tracking
stolen cargo and equipment.
Using professional policies and procedures, FCCS
assists carriers in developing individualized loss
prevention programs, C-TPAT, HACCP, SOP
and security policies, procedures and practices.
FCCS can thereafter provide detailed training of
company staff and company teachers through
seminars to maintain those policies and
procedures. As the carrier and its customer base
evolves, FCCS has the background and experience
to update those polices and procedures as our
customers may requires.
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| Flemming Cargo Claims Service, Inc. |
| "Your Total Claims Solution" |
| Call 877-50-CARGO |
| Flemming Cargo Claims Service, Inc. 8700 N. Stemmons Freeway Suite 414 Dallas, TX 75247 Phone (877)-502-2746 Local (214)-951-0978 Fax (214)-951-7779 |